All our products are thoroughly inspected before being shipped so we don’t expect any issues with your purchase however, we realize there may be times when you are not satisfied or an item is faulty.
If you’re looking to receive a store credit or exchange your order for whatever reason, we're here to help! We offer store credit or an exchange within 14 days of receiving your order. You can return / exchange your order for another product or request a store credit (valid for 12 months), less any shipping charges.
Our products are in high demand and many are one-of-a-kind so we may not be able to offer an exact exchange if the item is defective or damaged. However, we will gladly work with you to select another product or issue a store credit.
Please note the following exceptions to our return and exchange policy:
- CLEARANCE & FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED, unless faulty or defective.
- All shipping costs are non-refundable. This includes shipping costs from shipper to sender and vice versa. If your purchase was eligible for free shipping our original shipping costs may be deducted from your refund. If your package generates custom taxes upon return, these costs will also be deducted from your refund.
- Returned items must have tags still on and be in the condition they were received.
- Returned items must have NO visible signs of wear or use.
To initiate a return, please complete the following steps:
- Indicate your order number, product(s) you’d like to return and reason for return. We will respond to your return/exchange request within 48 hours.
- Returns are mailed to: Straccio Rico, 1651 Seabago Drive, Charleston, SC 29414. Please mark “return” on the outside of the package.
- Once we receive and inspect your return, we will email you with our approval or denial.
- A refund, store credit or exchange will be processed within 7 days of receiving your return, less any shipping charges. We will email you a confirmation.
If you receive an item that is damaged or faulty, please notify us via email at firstname.lastname@example.org, within 24 hours. We require photos of the damages and note if the damages appear to be carrier related.
If you have any questions at all regarding your purchase, please email email@example.com or call us at 843-388-4468. Our goal is to make sure you are 100% satisfied with your purchase.